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- Patient Services
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- Home
- Patient Charter
- Our Services
- Our Staff
- Contact
- Patient Services
- Privacy Centre
0161 980 3751
High standard of general medical care
We aspire to a high standard of general medical care. The Practice provides services to the people living in the areas of Timperley, Altrincham, Sale, Hale, Bowdon & Hale Barns. View our Surgery boundary here.
Electronic Prescriptions
The practice uses electronic prescriptions. Please let one of the reception team know your designated pharmacy if you are interested in this service. You can read about Prescriptions Charges and Exemptions here.
Data Protection Privacy Notice
This privacy notice lets you know what happens to any personal data that you give to us, or any that we may collect from or about you. This privacy notice applies to personal information processed by or on behalf of the practice.
New Patients and Registration
All new patients are invited to attend for a routine health check. This includes a review of personal and family medical history. On your first visit to the new Patient Access, sign in with your User ID as normal and follow the on screen instructions.
We welcome and are signing up new patients.
All patients have a named GP. Dr Helen Westwood is the named GP for all patients registered with Dr Westwood’s practice. We are in the process of setting up a patient participation group, please ask at reception for more details.
The practice are keen to support patients that have special or additional needs
- There are reserved car parking spaces next to the main entrance which provides easy level access to the health centre.
- Disabled toilet facilities are provided near the main entrance.
- When you register with the practice we will ask you to let us know if you require extra support or need us to make any adjustments for you when you visit the surgery.
- With your permission we will make on note on your records and then we can be prepared when you arrive or contact the surgery.
- We have large print versions of our practice leaflet
- The reception team can book interpreters for patient appointments. Should any further assistance be required, a member of our reception team will be happy to help wherever possible.
- The practice is set to send text message reminder service please let us know if you do not wish to be contacted by text.
APPOINTMENTS
Appointments are available every day and you may see either Dr. Colin Westwood or Dr. Helen Westwood. If your problem is urgent we will always offer a same day appointment. Routine appointments are available up to 2 months in advance. Appointments are 10 minutes in length. If you have more than one problem you wish to discuss, or if you feel your problem is more complex, you may request a double appointment. If you cannot attend, or no longer require your appointment, it is important that you cancel this in good time so that the appointment may be offered to another patient.
ZERO TOLERANCE POLICY
Please read our Violence Statement and Zero Tolerance Policy
SURGERY TIMES
Surgery times are variable between 8am and 6pm. We offer a number of lunch time appointments.
RECEPTION TIMES
Reception times are variable between 8am and 6.30pm.
DISABLED FACILITIES
Facilities include parking, wide doorways, no steps and a toilet.
HOME VISITS
Where possible patients are asked to attend the surgery. If the patient’s condition makes it impossible to attend the doctor will visit. Please telephone the surgery before 10.30am to request a home visit. The receptionist will ask for some brief details of your problem. This information is confidential and is to assist the doctor in prioritising home visits.
REPEAT PRESCRIPTIONS
To order your repeat prescription you can post or fax your request or order in person at reception. Alternatively you can telephone the surgery after 12 noon. If you would like us to post your prescription to you, please provide a stamped addressed envelope. Prescriptions can now be sent electronically to a nominated pharmacy.
Many local pharmacies offer a prescription ordering service. Please allow 48 hours for us to prepare your repeat prescription. This is to allow for checking and authorising procedures to avoid errors.
TEST RESULTS
You will be advised at the time of having a blood test or other investigation whether your doctor or nurse wishes to see you routinely regarding the results. Results are not usually given over the telephone by the administrative staff.
If there is a problem with your test results the surgery will contact you to make an appointment. Please ensure we have your correct contact details to enable us to do this.
FORM DOWNLOAD
Please use this area to download various practice PDF forms, including our New Patient Registration.
Gold Standard Practice
We are delighted to have been awarded the Gold Standard for Pride in Practice. For excellence in lesbian, gay, bisexual and trans healthcare.
Pride in Practice Award
Request an appointment
MINOR SURGERY
Dr. Colin Westwood is one of only two GPs in South Trafford offering a full range of minor surgery.
Diseases
Patients with chronic conditions such as asthma, COPD, diabetes, hypertension and heart disease…
Family Planning
General family planning advice and counselling is available with the doctors and nurses as well as routine cervical smears.
New Patients
All new patients are invited to attend for a routine health check.This includes a review of personal and family medical history as well as…