We appreciate that over the last couple of weeks, the amount of patients getting in touch with GP surgeries has risen substantially. To support practices with the increase of calls and emails, a designated phone number and email address has been set up to direct some of the vaccination enquiries away from practices.
If the enquiry relates to the COVID vaccination, patients can now leave a message with the new COVID Vaccinations Hotline (0161 912 1299). The hotline will be monitored by NHS Trafford CCG colleagues who will aim to answer all enquiries within 24 hours.
An email inbox has also been set up so that patients can get in touch with their questions on the changes to the rescheduling of doses.
If you feel your practice would benefit from this service, please could we ask that you include the following message on your website or social media channels.
If your enquiry relates to the rescheduling of COVID vaccinations, you can now leave a message with the new COVID Vaccinations Hotline (0161 912 1299). The hotline will be monitored by NHS Trafford Clinical Commissioning Group colleagues who will aim to answer all enquiries within 24 hours.
You can also email any questions related to the rescheduling of vaccinations to trccg.covidvacs@nhs.net
Before getting in touch please see if your question can be answered on our frequently asked questions page as this may resolve your issue much more quickly.
Thank You
All patients have a named GP. Dr Helen Westwood is the named GP for all patients registered with Dr Westwood’s practice. We are in the process of setting up a patient participation group, please ask at reception for more details.
APPOINTMENTS
Appointments are available every day and you may see either Dr. Colin Westwood or Dr. Helen Westwood. If your problem is urgent we will always offer a same day appointment. Routine appointments are available up to 2 months in advance. Appointments are 10 minutes in length. If you have more than one problem you wish to discuss, or if you feel your problem is more complex, you may request a double appointment. If you cannot attend, or no longer require your appointment, it is important that you cancel this in good time so that the appointment may be offered to another patient.
ZERO TOLERANCE POLICY
Please read our Violence Statement and Zero Tolerance Policy
SURGERY TIMES
Surgery times are variable between 8am and 6pm. We offer a number of lunch time appointments.
RECEPTION TIMES
Reception times are variable between 8am and 6.30pm.
DISABLED FACILITIES
Facilities include parking, wide doorways, no steps and a toilet.
HOME VISITS
Where possible patients are asked to attend the surgery. If the patient’s condition makes it impossible to attend the doctor will visit. Please telephone the surgery before 10.30am to request a home visit. The receptionist will ask for some brief details of your problem. This information is confidential and is to assist the doctor in prioritising home visits.
REPEAT PRESCRIPTIONS
To order your repeat prescription you can post or fax your request or order in person at reception. Alternatively you can telephone the surgery after 12 noon. If you would like us to post your prescription to you, please provide a stamped addressed envelope. Prescriptions can now be sent electronically to a nominated pharmacy.
Many local pharmacies offer a prescription ordering service. Please allow 48 hours for us to prepare your repeat prescription. This is to allow for checking and authorising procedures to avoid errors.
TEST RESULTS
You will be advised at the time of having a blood test or other investigation whether your doctor or nurse wishes to see you routinely regarding the results. Results are not usually given over the telephone by the administrative staff.
If there is a problem with your test results the surgery will contact you to make an appointment. Please ensure we have your correct contact details to enable us to do this.
FORM DOWNLOAD
Please use this area to download various practice PDF forms, including our New Patient Registration.
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