Patient Charter

The Patient Charter sets out rights and standards which you should expect from the National Health Service. Many of these are long established rights, but there are also some new standards which the Government has asked Health Authorities to achieve.

We are working with your local Health Authority and Family Health Services Authority to ensure that the health care which you receive complies with the National Standards in the Patient Charter. This practice is responsible for providing you with high quality medical care, within the surgery, at home if appropriate, or by referral to hospital or community services. As a practice providing NHS services we will also work towards fulfilling the National Patient Charter.

We Will:

  • Provide care to people within our practice area.
  • Refer you to a consultant if we feel it is in your best interest.
  • Be prepared to give a full explanation of any proposed treatment.
  • Give you access to your health records written after 1st November 1991, if appropriate.
  • Ensure that our staff maintain strict confidentiality of those records.
  • Ask permission for the presence of any student undergoing training in the practice at a consultation.
  • Respect your cultural and religious beliefs and your right to privacy and dignity.
  • Treat you with courtesy and respect.

The Practice

Dr. Colin Westwood
MBChB (1973) MRCGP DCH DRCOG
Dr. Helen Westwood
MBChB (2002) MRCGP DCH DRCOG DFFP
Practice Nurse
Sister Jacqueline Parker
Practice Managers
Mrs Sarah Robinson
Mr Ben Carey

Contact details

169 GROVE LANE
TIMPERLEY, WA15 6PH
Tel: 0161 980 3751
Fax: 0161 904 9678
Email: reception.drwestwood@nhs.net

Trafford CCG

The practice is governed by the Trafford CCG whose contact details are:
Trafford Clinical Commissioning Group
1st Floor, Crossgate House
Cross Street,
Sale M33 7FT
Tel: 0161 873 9500
Email: customercare.trafford@nhs.net
NHS England

NHS England

The ultimate authority for the National Health Service, NHS England can be contacted at:
NHS England
PO Box 16738
Redditch B97 9PT
Tel: 0300 311 2233
Email: england.contactus@nhs.net
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