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Suggestions and complaints

All suggestions and complaints from patients will be dealt with seriously. We operate a practice complaints procedure. We will always try to resolve any complaint you might have about a doctor, any member of staff or the services provided by us. In the first instance please contact our practice manager either verbally, in writing, or
via your representative.

If you remain dissatisfied you have the right to approach The Parliamentary & Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP.

Tel: 0345 0154033 or visit www.ombudsman.org.uk.

Please Note: If you do not wish to complete the online form please ask at reception for more information on making comments or suggestions.

Patient Comments Or Suggestions Form
Please use the form below to inform us of your comments or suggestions.

    Your Name (required)

    Your Email (required)

    Your Telephone (required)

    Suggestion or Complaint Title

    Please write your comments or suggestions below
    providing as much detail as possible

    The internet is not secure, and the transmission of data to request medication is entirely at the patient's own risk. The practice accepts no responsibility for breaches in confidentiality resulting from patients' transmissions.

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    The Practice

    Dr. Colin Westwood
    Dr. Helen Westwood
    Practice Nurse
    Sister Jacqueline Parker
    Practice Managers
    Mrs Sarah Robinson
    Mr Ben Carey

    Contact details

    169 GROVE LANE
    Tel: 0161 980 3751
    Fax: 0161 904 9678
    Email: reception.drwestwood@nhs.net
    Open Hours:
    Mon-Fri 8am-6.30pm
    Mon-Fri 8am-6.00pm

    Trafford CCG

    The practice is governed by the Trafford CCG whose contact details are:
    Trafford Clinical Commissioning Group
    Trafford Town Hall
    Talbot Road,
    Stretford M32 0TH
    Tel: 0161 873 9500
    Email: customercare.trafford@nhs.net
    NHS England

    NHS England

    The ultimate authority for the National Health Service, NHS England can be contacted at:
    NHS England
    PO Box 16738
    Redditch B97 9PT
    Tel: 0300 311 2233
    Email: england.contactus@nhs.net
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