Zero Tolerance Policy

Violence Statement and Zero Tolerance Policy

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way.   The practice considers aggressive behaviour to be any personal, abusive and/or aggressive comments, cursing and/or swearing, physical contact and/or aggressive gestures.

In line with the government’s Zero Tolerance campaign the practice will request the removal of any patient from the practice list who is aggressive or abusive towards a doctor, member of staff, other patient, or who damages property.

All instances of actual physical abuse on any doctor or member of staff, by a patient or their relatives will be reported to the Police as an assault.

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The Practice

Dr. Colin Westwood
MBChB (1973) MRCGP DCH DRCOG
Dr. Helen Westwood
MBChB (2002) MRCGP DCH DRCOG DFFP
Practice Nurse
Sister Jacqueline Parker
Practice Managers
Mrs Sarah Robinson
Mr Ben Carey

Contact details

169 GROVE LANE
TIMPERLEY, WA15 6PH
Tel: 0161 980 3751
Fax: 0161 904 9678
Email: reception.drwestwood@nhs.net

Trafford CCG

The practice is governed by the Trafford CCG whose contact details are:
Trafford Clinical Commissioning Group
1st Floor, Crossgate House
Cross Street,
Sale M33 7FT
Tel: 0161 873 9500
Email: customercare.trafford@nhs.net
NHS England

NHS England

The ultimate authority for the National Health Service, NHS England can be contacted at:
NHS England
PO Box 16738
Redditch B97 9PT
Tel: 0300 311 2233
Email: england.contactus@nhs.net
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