Zero Tolerance

The practice fully supports the NHS Zero Tolerance Policy. The aim of this policy is to tackle the increasing problem of violence against staff working in the NHS and ensures that doctors and their staff have a right to care for others without fear of being attacked or abused.

We understand that ill patients do not always act in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint. We ask you to treat your doctors and their staff courteously and act reasonably.

However, aggresive behaviour, be it violent or abusive, will not be tolerated and may result in you being removed from the Practice list and, in extreme cases, the Police being contacted.

In summary, we will not hesitate to remove patients from  our list who:

  • are violent or abusive to any Practice member.
  • use or condone threatening or violent behaviour.
  • cause damage/steal from the Practice’s premises/staff/patients.
  • obtain drugs and/or medical services fraudulently.

We ask you to treat your GPs and their staff courteously at all times.

All incidents will be followed up and you will be sent a formal warning after a second incident or removed from the practice list after a third incident if your behaviour has been unreasonable.

However, aggressive behaviour, be it violent or verbal abusive, will not be tolerated and may result in you being removed from the Practice list and, in extreme cases, the Police will be contacted if an incident is taking place and the patient is posing a threat to staff or other patients.

The Practice takes it very seriously if a member of staff or one of the doctors or nursing team is treated in an abusive or violent way.

The Practice

Dr. Colin Westwood
MBChB (1973) MRCGP DCH DRCOG
Dr. Helen Westwood
MBChB (2002) MRCGP DCH DRCOG DFFP
Practice Nurse
Sister Jacqueline Parker
Practice Managers
Mrs Sarah Robinson
Mr Ben Carey

Contact details

169 GROVE LANE
TIMPERLEY, WA15 6PH
Tel: 0161 980 3751
Fax: 0161 904 9678
Email: reception.drwestwood@nhs.net

Trafford CCG

The practice is governed by the Trafford CCG whose contact details are:
Trafford Clinical Commissioning Group
1st Floor, Crossgate House
Cross Street,
Sale M33 7FT
Tel: 0161 873 9500
Email: customercare.trafford@nhs.net
NHS England

NHS England

The ultimate authority for the National Health Service, NHS England can be contacted at:
NHS England
PO Box 16738
Redditch B97 9PT
Tel: 0300 311 2233
Email: england.contactus@nhs.net
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